Shipping & Returns
Most in-stock items ship within 48 hours of ordering. Shipping within Australia
- For orders $100 AUD and over: Free shipping for standard deliveries using Australian Post’s e-parcel service.
- For orders $99 AUD and under: $7 AUD flat shipping fee for standard deliveries using Australian Post’s e-parcel service.
Shipping within most parts of Australia will take between 3-5 working days, depending on the location within Australia to which it is being sent. You also have the option of sending your item (s) express shipping with Australia Post. This express service costs an additional $10 AUD. With this express shipping, your order will arrive in any major Australian city within 1 – 3 business days. This service is only available with Australia Post on weekdays and the order needs to be placed by 12 pm to be sent express that same day. If you would like to place an Express order later than this, please call our Customer Service line on 0475 426 554 to check whether we can get it in the Express Post in time for you that day.
Once your order has been shipped, we will send you a confirmation email with your tracking number for your delivery. All orders can be tracked on line so if you have any delivery delays, please call our Customer Service on 0475 426 554. Please note, orders need to be signed for at time of delivery. If you have any issues with your order not arriving, please call our Customer Service on 0475 426 554.
We are very excited to say that we can now ship to most locations across the globe! We use Australia Post Registered Parcel post for all International Shipments. The cost per country varies and will be advised once the address has been entered into the cart. It varies from $20 to $28 per country shipment. This requires a signature on delivery. The delivery should take up to 6 plus business days at the most. Any duties payable for international shipments will be at the expense of the buyer. Any price that MURKANI lists on our online store does not include international duties.
We understand that jewellery is a very personal thing and sometimes you might change your mind or the recipient of the gift doesn’t love it as much as you do. We are happy for you to exchange or return your product if you change your mind within 14 days from the time you receive the goods.
Earrings For hygiene reasons however, any earrings bought online or in our boutique cannot be exchanged or returned.
Sale items Please note, all sale items are FINAL.
You may exchange or return your online purchase/s (excluding earrings) by emailing firstname.lastname@example.org to organize this. In order to receive an exchange/return, you must return the item within 14 days of purchase, in the original packaging and with proof of purchase. For online purchases, this is the order confirmation receipt you receive with your purchase. Please be aware that MURKANI Jewellery cannot accept responsibility for any items that may get lost during post transit. For this reason, we highly recommend that you use Insured Registered Post and obtain a tracking number for your returned parcel. Murkani will be responsible for the cost of delivering your repaired or replaced product back to you. We work hard with our artisans to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong, please contact us on 0475 426 554 or email us at email@example.com.