YOUR PRIVACY

Thank you for shopping at Murkani. Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information from this website.

COLLECTED INFORMATION

We collect personal information when you purchase, order, return or exchange products and services; sign up for our Murkani newsletter email or ; purchase a gift voucher; visit or register on our website; participate in a promotion or survey; or contact us with a comment, question or complaint.

OUR MURKANI EMAIL LIST

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other Murkani news. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies EVER. If you would like to unsubscribe from our email list, click here or contact us as set out in the “Contact Us”. You may also click on the unsubscribe link at the bottom of our emails.
When you sign-up for our email list, we may also may collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

GIFT CARDS

When you purchase a gift voucher from Murkani, we collect your name, billing address, the address for delivery, phone number, email address and payment information. We use this information to process and fulfill your gift voucher order.

VISIT OR REGISTER ON MURKANI.COM.AU

You do not have to register to visit Murkani.com.au. To take advantage of certain services, you may choose to create an account by providing us with your email address and a password that you select. Personal information you provide to us while creating or updating an account and at checkout on our website (such as name, address, telephone number, email address, billing address, ship-to address and payment details) is held securely by our Murkani system in Australia. Your registration information is used solely to provide and otherwise administer the services you requested, unless you otherwise consent.

CUSTOMER SERVICE

When you contact our customer service team member with a question or feedback, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

WEBSITE INFORMATION COLLECTED

You can visit murkani.com.au without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We use various technologies to collect product and purchase information from the pages you access or visit. This is all done to further improve our product ranges developed and the customer service we deliver to you.

INFORMATION WE SHARE

We may make available your personal information to other third parties from time to time who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, and host our website, send emails, run our promotions and surveys.
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services you have requested from our website.

SECURITY OF PERSONAL INFORMATION

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

POLICY CHANGES

Murkani may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

CONTACT US

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.