RETURNS/EXCHANGE 

We understand that jewellery is a very personal thing and sometimes you might change your mind or the recipient of the gift doesn’t love it as much as you do. We are happy for you to exchange or return your FULL PRICED product if you change your mind within 30 days from the time you receive the goods.

• All sale item purchases are final. Change of mind returns are not accepted for sale items. For rings purchased as a sale item, returns are not accepted, however we can exchange your ring for a different size. Warranty for sale items must be claimed within 3 months of purchase.  

• Returns are allowed for full-price items purchased during a storewide discount. 

• Due to hygiene reasons earrings cannot be returned or exchanged unless faulty. 

• Change of mind returns will only be considered if your jewellery is purchased from www.murkani.com. We do not offer returns for items purchased from our stockists. 

• Returned merchandise must include original packaging and be in its original condition as when it was received. If the items have been worn or damaged, we cannot offer a return or exchange.  

• Return shipping costs, customs charges, govt taxes and duties for international & domestic orders are not covered by MURKANI.  

HOW TO SUBMIT A RETURN

• Log in to your account at https://murkani.com.au/account
• Find the order you'd like to return and click "Request return"
• Select the item(s), choose a return reason and click "Request return"
• We'll review your request and be in touch within 1-3 business days
• Once approved, you'll receive an email with your return label attached
• Print the label, pack your items securely, and drop the parcel off at your nearest post office
• Once we receive and inspect your items, your refund will be processed to your original payment method

Please note: A return shipping fee of $8.95 will be deducted from your refund.

WARRANTY

We work hard with our artisans to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong, please contact us on +61 439 365 612 or email us at info@murkani.com.au with 2 - 3 clear images, your order number and a detailed description and we will be in touch with next steps.  

• The warranty is valid for 8 months and covers manufacturing faults and defects. It does not cover accidental breakage or wear and tear – we will offer you the choice of refund or replacement if deemed faulty. 

• The warranty does not cover chain break, reasonable wear and tear including tarnishing of jewellery.  

• MURKANI will be responsible for the cost of delivering your repaired or replaced product back to you.